Important message to our valued customers about coronavirus
In an effort to maintain the health and safety of our staff, families, and customers we are changing the way our retail store operates in the near term. Western Cycle will remain open but we will be following social distancing guidelines. Our doors are locked and we are no longer allowing customers in the store. This being said we realize that bicycling is an excellent activity during these times. We are committed to our customers and are instituting limited free home delivery as well as curbside pickup for those that wish to shop on our website or over the phone. This is a dynamic situation, and we will continue to respond appropriately as new information is made available
Our safety measures
We are taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take. Our staff has increased the frequency and rigor of cleaning, taking extra care to wipe down surfaces. We are taking special precautions to clean and wipe down all bicycle TOUCH POINTS such as Handlebars, stems, saddles, and grips as well as door knobs, counter surfaces, and keyboards. We encourage you to shop on our website or call the store for help in choosing the right product. please remember that you can always shop on our website for home delivery or free curbside pickup.
Guidelines for Retail store visit
Currently our showroom is closed and we are only providing online shopping, phone co-shopping with one of our knowledgeable service team members, or Facetime/skype virtual showroom shopping
Guidelines for Home delivery and curbside pickup.
Please call the shop at 978-774-1685 and we can make a plan for delivering new bicycles or related items.
Guidelines for Bicycle repair service
We pride ourselves on quality, knowledgeable quick service but due to the current circumstances we are operating a bit slower. We cannot offer on the spot repairs. We are asking that you book an appointment prior to bringing your bike to shop to allow us control of inflows and the ability to clean any bikes that come in for service. Please call the shop 978-774-1685 to book an appointment.
Get outside and keep riding!
We want your love of cycling to be a comfortable escape during a potentially stressful time. We encourage you to take a break from social media and the news to ride your bike. Get some fresh air, a dose of relaxation, and restore a sense of calm.
Thank You for your cooperation